Refund policy

FLOREL RETURN POLICY

Last updated: February 2026

Thank you for shopping with Florel. Because our handbags are crafted in limited quantities using premium materials, we maintain the following return standards.

1. Return Eligibility

Handbags may be returned within 14 calendar days of confirmed delivery only if all of the following conditions are met:

  • Item is unused, unworn, and free of odors, marks, creasing, or damage
  • All original packaging and materials are included, including but not limited to:
    • Dust bag
    • Box and protective wrapping
    • Tags, inserts, accessories, and promotional items
  • Item is returned in resalable condition as determined by Florel in its sole discretion

Florel reserves the right to refuse any return that does not meet these requirements.

2. Founder’s Edition & Limited Releases

Products designated as Founder’s Edition, Limited Release, or Limited Quantity are:

  • Eligible for exchange, subject to availability, or store credit only
  • Not eligible for monetary refund

Store credit may be used toward any future Florel purchase.

3. Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Gift cards
  • Personalized or custom items
  • Products marked Final Sale at time of purchase
  • Promotional or bundled items where stated

4. Return Process

To initiate a return, the customer must contact:

hello@florel.com

within 14 days of delivery and receive return authorization instructions.

Returns sent without authorization may be refused and returned to sender.

5. Return Shipping

  • Customer is responsible for all return shipping costs
  • Returns must be shipped using a trackable and insured carrier
  • Florel is not responsible for loss or damage in return transit

6. Refunds

After inspection and approval:

  • Refunds (when applicable) are issued to the original payment method
  • Processing time: 5–10 business days after approval
  • Original shipping charges, duties, and taxes are non-refundable

If a return is rejected, the item will be returned to the customer at the customer’s expense.

7. Damaged or Defective Items

If an item arrives damaged or defective, the customer must notify:

hello@florel.com

within 5 calendar days of delivery, including photos of the item and packaging.

Failure to notify within this period may result in denial of the claim.

If confirmed defective, Florel will provide repair, replacement, or refund at its discretion.

8. Chargebacks & Abuse

Florel monitors return activity and reserves the right to:

  • Refuse service
  • Decline future orders
  • Dispute illegitimate chargebacks